PreConference Courses - National Emergency Number Association

Pre-Conference Courses

Sunday, June 13, 1999

The 9-1-1 Puzzle: Putting all the Pieces Together

This course has proven to be an excellent way for attendees to gain a good understanding of 9-1-1 concepts and how all the pieces of the 9-1-1 puzzle fit together!

The course covers a wide variety of 9-1-1 topics, including operations, human resources, data base management, addressing, public education and marketing, and future issues facing 9-1-1.

This 6-hour course is just $195 and includes all instructional fees, course materials and lunch.

Managing the 9-1-1 Center

This course is designed for current or prospective 9-1-1 center managers. Topics include: selection and hiring procedures, learning organizations and other new approaches to training, the importance of sound standard operating procedures, your role as a manager, building motivation and morale, secrets to effective 9-1-1 management, solving real life issues and more. The philosophy of this course is to provide an atmosphere that empowers the participants to adopt a new position in how they view their roles as managers and leaders.

This 6-hour course costs just $195 and includes all instructional fees, course materials and lunch.

E 9-1-1 Data Base

Because the data base is one of the major components of the 9-1-1 environment, its development and maintenance are essential for delivery of Enhanced 9-1-1 service.
The E 9-1-1 Data Base course has been developed to explain how E 9-1-1 data bases are built and maintained. It is targeted to those who are about to begin working on the E 9-1-1 data base process either with a public service agency or at the telephone company working level. An imaginary county, Kneenah County, has been created to provide a backdrop for exercises in building the various data sets that are common to all 9-1-1 systems.

This 8-hour course costs just $195 and includes all instructional fees, course materials and lunch.