Sunday, June 13, 1999 The 9-1-1 Puzzle: Putting all the Pieces Together This course has proven to be an excellent way for attendees to gain a good understanding of 9-1-1 concepts and how all the pieces of the 9-1-1 puzzle fit together! The course covers a wide variety of 9-1-1 topics, including operations, human resources, data base management, addressing, public education and marketing, and future issues facing 9-1-1. This 6-hour course is just $195 and includes all instructional fees, course materials and lunch. Managing the 9-1-1 Center This course is designed for current or prospective 9-1-1 center managers. Topics include: selection and hiring procedures, learning organizations and other new approaches to training, the importance of sound standard operating procedures, your role as a manager, building motivation and morale, secrets to effective 9-1-1 management, solving real life issues and more. The philosophy of this course is to provide an atmosphere that empowers the participants to adopt a new position in how they view their roles as managers and leaders. This 6-hour course costs just $195 and includes all instructional fees, course materials and lunch. E 9-1-1 Data Base Because the data base is one of the major components of the 9-1-1 environment, its development and maintenance are essential for delivery of Enhanced 9-1-1 service. This 8-hour course costs just $195 and includes all instructional fees, course materials and lunch. |
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Invitation From NENA’s President| Keynote Speaker | Who Should Attend? |