Steve O’Conor, ENP
Brevard County 9-1-1 Coordinator
Government Center
Bldg. C, Room 202
2725 Judge Fran Jamieson Way
Viera, Florida 32940-6602
office: (321) 690-6846
e-mail: [email protected]
MISSION STATEMENT
The mission of the Standard Operating Procedures Committee of the National Emergency Number Association (NENA) is to provide operational guidance and support in the form of model standard operating procedures to the nations public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).
In support of its mission, the Standard Operating Procedures Committee:
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Develops recommended standards/best practice for the operation of communications centers and their managing agencies.
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Submits its recommendations for comment by the Operations Committee and NENA membership; submits the final version to the NENA Executive Board for approval and publication as a NENA recommended standard/best practice.
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Recommends standard operating procedures for the operation of communications centers and their managing agencies with input from the other Operations Committees: Human Resources, Accessibility, Contingency Management, Public Education, and Wireless.
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Recommends a training curriculum on PSAP operations based on these standards/best practices and standard operating procedures.
The Standard Operating Procedures developed by the SOP Committee form part of a national knowledge database on public safety/emergency communications center operations and are available to NENAs membership for use in developing, implementing or managing initiatives for their member organizations.
Documents in Progress:
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Communications Policy and Standard Operating Procedure Manual |
Results:
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Components of SOPs |
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Examples of SOPs in selected areas |
Future Issues:
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SOPs for use in your 9-1-1 center |
Sub-committees
Committee Chair | |
John Haynes Deputy Director, Chester County (PA) 9-1-1 [email protected] 610-344-5000 |
Documents in Progress:
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Hazard Analysis |
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Resource Analysis |
Results:
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Resource Analysis – outline of components |
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Hazard Analysis – outline of components |
Future Issues:
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Mock Contingency Plan Development |
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Resource Analysis |
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Hazard Analysis |
Committee Chair | |
Wendy Lively Quality Assurance Coordinator Spartanburg Co NC 9-1-1 [email protected] 864-596-2050 ext 107 Ed Marecki |
Completed Documents
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NENA Human Resources Internet Resource/Information List (Microsoft Word) |
Documents in Progress:
- New Hire Training
- Scheduling
- Selection Guide Principle
- Staffing
- Scheduling and Staffing
- New Employee Handbook/Orientation Manual
Topic Scope and Content being Defined:
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Employee Selection |
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Employee Compensation & Benefits Survey/Study |
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New Employee Training |
Resources
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Staffing resource: http://www.911dispatch.com/shiftwork/staffing_config.html |