PRE-CONFERENCE COURSES
Introduction to PSAP Technology
Introduction to PSAP Technology will be offered on Saturday, August 23 from 9:00 a.m. to 4:00 p.m. at the Plano Doubletree Hotel, 7120 Dallas Parkway, Plano, Texas. Introduction to 9-1-1 Technology Course focuses on what happens to a 9-1-1 call after it arrives at the PSAP. Topics such as computer aided dispatch, radio systems, GIS, information archiving, power systems, and mobile data technologies are presented at an introductory and easy to understand level targeted to the non-technical person. This course is presented in a relaxed and informal setting and provides a straightforward approach to understanding more of the intricacies of current and future 9-1-1 PSAP technologies. Who should take this course? Center managers, supervisors or public safety communications specialists who have a desire to complete their scope of 9-1-1 technical knowledge.
Introduction to Wireless for PSAPs
Introduction to Wireless for PSAPs will be offered on Sunday, August 24 from 9:00 a.m. to 4:00 p.m. at Plano Doubletree Hotel, 7120 Dallas Parkway, Plano, Texas.This new offering is the 3rd in the series of introduction level courses by NENA’s Educational Advisory Board (EAB). A sister course to the popular Introduction to 9-1-1 Technology and Introduction to PSAP Technology courses, this class focuses on wireless 9-1-1 related issues that affect PSAPs. Beginning with Phase 0 and working through Phase II deployment this fast paced 6-hour course is presented at an introductory and easy to understand level, targeted to the non-technical members of both PSAPs and the 9-1-1 community at large. This course is presented in a relaxed and informal setting and provides a straightforward approach to understanding more of the intricacies of wireless 9-1-1 technologies.