SC APCO - National Emergency Number Association

SC APCO/NENA 2004 AWARDS NOMINATION PROCESS

South Carolina APCO/NENA presents the following awards for outstanding performance. Each award is listed below with a synopsis of the requirements for consideration. After reviewing the below information, nominations for awards may be submitted mailing your nominations to the Awards Coordinator at:

Joey Avery
P O Box 1396, Laurens, SC 29360

O 864-984-0812
F 864-984-0900
Email: Joey Avery

NOMINATIONS MUST BE RECEIVED BY OCTOBER 1, 2003

TIME PERIOD FOR ELIGIBILITY IS JULY 1, 2003 JUNE 30, 2004

PALMETTO AWARD:

This noncompetitive award is presented to an individual in recognition of their exceptional professionalism in the field of emergency communications, and acknowledges the special contributions of those whose daily performance of their duties is an inspiration and example to others in the field of emergency telecommunications. Nominations are limited to one per agency

Required length of service: Minimum of two years experience in emergency telecommunications. This requirement may be waived; please provide a reason for exception in the nomination narrative.

TELECOMMUNICATOR OF THE YEAR AWARD:

This award is presented to an individual telecommunicator in recognition of their exemplary handling of a specific 9-1-1 or emergency call for assistance. Consideration is given to skills and knowledge exhibited in the areas of communications and leadership, and the telecommunicators ability to respond to unusual or special circumstances.

Award Criteria: The nominees handling of a specific 9-1-1 or other emergency call should reflect his or her ability to: Listen and comprehend the callers request for help; Take command of the conversation to obtain necessary information; Make independent decisions related to proper emergency response; Think and respond quickly and/or creatively as the emergency situation dictates; Reassure a frightened, confused, or upset caller; Address the needs and concerns of the caller; Remain calm and maintain professional discipline in handling of the call; Respond as special circumstances may dictate, including coordinating multi-jurisdictional agency response or local resources other than public safety.

TEAM 9-1-1 AWARD OF MERIT:

This award is presented to a group of two or more telecommuncators in recognition of their exemplary handling of a specific 9-1-1 emergency, such as a natural disaster or other situation that involves the coordination of multiple public safety responses and other emergency resources.

Award Criteria: Same as for Telecommunicator of the Year Award.

TRAINING COORDINATOR/OFFICER OF THE YEAR AWARD:

This award is presented to an individual Training Coordinator/Officer in recognition of their outstanding service as an instructor of an ongoing training program for Telecommunicators. This includes Telecommunicators and/or Supervisor, who have a major responsibility for the training of staff.

Award Criteria: The nominee should demonstrate the following: Positive attitude toward all aspects of the job; Willingness to be a team player; Professionalism and pride in quality of work; Ability to earn and maintain respect and high esteem of co-workers; Comprehensive and thorough knowledge of the profession; Creativity and flexibility in task assignments and capabilities; Ability to demonstrate considerable skills in the principles and practices of personnel training and administration; Job performance above and beyond the call of duty.

SHIFT SUPERVISOR OF THE YEAR AWARD:

This award is presented to an individual Shift Supervisor in recognition of their outstanding service as a Shift Supervisor of Telecommunicators and for the exceptional professionalism in the field of emergency communications that is demonstrated on a daily basis.

Award Criteria: The nominee should demonstrate a positive attitude toward all aspects of the job; Ability and willingness to be a leader and a team player; Professionalism and pride in quality of work, including the work of subordinates; comprehensive and thorough knowledge of the profession; Flexibility in task assignments and capabilities; Ability to demonstrate leadership in the various situations of day-to-day operations of the Communications Center; Job performance above and beyond the call of duty.

9-1-1 TECHNICIAN OF THE YEAR AWARD:

This award is presented to an individual employee who through their work as a Radio Technician, 9-1-1 addressing Technician, CAD Technician, or other support position has played a significant role in enhancing emergency communications in their jurisdiction.

Award Criteria: The nominee should demonstrate a positive attitude toward all aspects of their job; Demonstrate the ability and willingness to work as part of a team; Possess a comprehensive and through knowledge of their field; Make independent decisions related to the performance of their job; Ability to earn and maintain respect and high esteem of co-workers; Job performance above and beyond the call of duty.

COMMUNICATIONS/9-1-1 CENTER OF THE YEAR AWARD:

This award is presented to the Communications/9-1-1 Center that has exemplifies outstanding professionalism, leadership, and innovation to the community it serves, as well as to its region and state. This may be demonstrated by its contribution to the advancement of Public Safety Communications, including technology, management, and training of staff.

911 DIRECTOR OF THE YEAR AWARD:

This award is presented to a 911 Director in recognition for their accomplishments, encouragement, motivation and support.

Award Criteria:

Nomination letter must describe how the nominee presents a positive attitude, demonstrates their proficiency/efficiency in their job duties, how the nominee has improved working conditions for his/her employees, how the nominee motivates his/her employees and his/her willingness to act as a mentor and role model. Describe how the nominee has improved the overall quality of service provided to the community. Provide a list of the nominees professional affiliations and accomplishments.