Interpersonal Communications
Role of The Telecommunicator
The Communications Function
Telephone Techniques
9-1-1 Operating Systems
Hearing Impaired Callers
Handling Hysterical & Suicidal Callers
Basic Radio Broadcasting Techniques
Law-Enforcement Terminology
Fire Service Terminology
EMS Terminology
Emergency Call Processing Guidelines:
Law Enforcement
Fire
EMS
Haz Mat Awareness
Record Keeping Systems
Telecommunicator Liability
Fire/EMS Scene Safety
Officer Survival
Simulations
| Subject |
CA |
CT |
GA |
ID |
KY |
MD |
MA |
MS |
MT |
NH |
NJ |
| Interpersonal Communications |
4.5 |
4 |
2 |
4 |
1.5 |
4 |
4 |
||||
| Role of the Telecommunicator |
8 |
1 |
1.5 |
1 |
2 |
1 |
.25 |
1 |
1 |
||
| The Communications Function |
6 |
1 |
8 |
1 |
2 |
2 |
2 |
||||
| Telephone Techniques |
12 |
2.5 |
4 |
5 |
1.5 |
4 |
3 |
1 |
3 |
3 |
|
| 911 Operating Systems |
4 |
3 |
3 |
5 |
3 |
2 |
3 |
3 |
|||
| Hearing Impaired Callers |
2 |
2 |
4 |
2 |
3 |
3 |
4 |
||||
| Handling Hysterical & Suicidal Callers |
6 |
1 |
1.25 |
4 |
0 |
||||||
| Basic Radio Broad. Techniques |
12 |
6 |
3 |
4 |
1.5 |
10.5 |
2 |
4 |
10.5 |
||
| Law Enforcement Tech. |
6 |
1 |
1 |
2 |
0 |
||||||
| Fire Service Terminology |
1 |
1 |
2 |
0 |
|||||||
| EMS Terminology |
0 |
||||||||||
| Emergency Call Processing guidelines |
14 |
||||||||||
| Law Enforcement |
24 |
5 |
3 |
3 |
4 |
4 |
4 |
||||
| Fire |
5 |
3 |
4 |
3 |
4 |
||||||
| EMS |
5 |
3 |
1.5 |
4 |
4 |
4 |
|||||
| Haz Mat Awareness |
4 |
2 |
2 |
2 |
|||||||
| Record Keeping Systems |
1 |
1.5 |
1.5 |
1 |
1.5 |
||||||
| Telecommunicator Liability |
2 |
2 |
3 |
2 |
2 |
.5 |
2 |
2 |
|||
| Fire/EMS Scene Safety | |||||||||||
| Officer Survival |
4 |
||||||||||
| Simulations |
12 |
7.5 |
2 |
14 |
|||||||
| Additional Subjects |
X |
X |
X |
X |
X |
X |
X |
||||
| Subject |
NM |
ND |
OR |
PA |
SC |
UT |
VA |
TX |
WV |
WY |
| Interpersonal Communications |
76 |
4 |
4 |
4 |
1 |
1 |
4 |
4 |
||
| Role of the Telecommunicator |
1 |
1 |
1 |
20 |
2 |
1 |
1 |
|||
| The Communications Function |
2 |
2 |
3 |
2 |
2 |
|||||
| Telephone Techniques |
3 |
24 |
3 |
4 |
8 |
3 |
6.5 |
|||
| 911 Operating Systems |
3 |
2 |
3 |
1 |
2 |
3 |
||||
| Hearing Impaired Callers |
4 |
1 |
2 |
|||||||
| Handling Hysterical & Suicidal Callers |
8 |
2 |
3 |
|||||||
| Basic Radio Broad. Techniques |
10.5 |
2 |
10.5 |
3 |
9 |
10.5 |
5.5 |
|||
| Law Enforcement Tech. |
4 |
|||||||||
| Fire Service Terminology |
4 |
2 |
4 |
|||||||
| EMS Terminology |
2 |
|||||||||
| Emergency Call Processing guidelines | ||||||||||
| Law Enforcement |
4 |
4 |
2 |
6 |
4 |
|||||
| Fire |
4 |
4 |
2 |
4 |
4 |
|||||
| EMS |
4 |
16 |
4 |
2 |
4 |
|||||
| Haz Mat Awareness |
4 |
1 |
2 |
4 |
4 |
|||||
| Record Keeping Systems |
1.5 |
1.5 |
1 |
9 |
1.5 |
|||||
| Telecommunicator Liability |
2 |
4 |
2 |
2 |
4 |
3 |
||||
| Fire/EMS Scene Safety |
4 |
2 |
||||||||
| Officer Survival |
2.5 |
2 |
||||||||
| Simulations |
16 |
12 |
3 |
|||||||
| Additional Subjects |
x |
x |
x |
x |
x |
x |