NATIONAL EMERGENCY NUMBER ASSOCIATION

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NATIONAL EMERGENCY NUMBER ASSOCIATION

National Resource Center

PROJECT FOR THE ESTABLISHMENT OF NATIONALPUBLIC-SAFETY TELECOMMUNICATOR TRAINING STANDARDS

National Survey

1. For the State of: NorthDakota

a) Contact Person: LyleV. Gallagher

b) Name : ND StateRadio Communications

c) Address : P.O.Box 5511 Fraine Barracks Rd. Bismarck, ND 58506-551

d) Phone: (701)328-9630

e) Fax: (701)328-2126

2. Does your state have minimum Telecommunicator TrainingStandards? YES

3. a. If the answer to question #2 is yes, are the standards;

  • a) þMandated, oVoluntary, þLegislated Statute by Law þOther?
  • b) Comments: State 911 Standards
  • c) b. When were the standards established? (date): 1/1/96
  • d) c. Have they been revised or modified? No
  • e) d. Are you satisfied with the current status of your state’s minimum training standards? NO
  • f) Comments if answer is no : More mandated in-service training is needed.

4. If the answer to question #2 is no, is your stateconsidering, or in the process of establishing telecommunicatortraining standards?
a) When is implementation anticipated?
b) Comments:

5. Summarize the work plan and methodology used to accomplishthe goal of establishing Minimum Telecommunicator TrainingStandards for your state: State911 Advisory Board mandated standards for PSAP operations. Alsopre-arrival medical instructions are mandated.

6. How long did it take to establish state standards? Four (4) years.

7. Was there any organized opposition?: YES

a) If yes explain how it was overcome or dealt with: Small law enforcement agencies resisted themandate.

8. What agency or regulatory board in your state isresponsible for administering state telecommunicator trainingstandards? theGovernors Emergency Services Advisory Board.

9. How are telecommunicator training costs funded?

a) oTelephone Tax or Surcharge oState Budget AppropriationþLocal Government oOther

10. (a) How much money is dedicated to training: $4,000 and how often?;

  • a) þMonthly oQuarterly oSemi-Annually oAnnually
  • b) Other:
  • c) (b) Does your state also assess other providers such as,
  • d) Cellular? NO
  • e) PCS? NO
  • f) Competitive Local Exchange Carriers? NO
  • g) Mobile Satellite Service? NO
  • h) If yes, and the legislation is separate from the telecommunicator training legislation, please attach a copy of that legislation.

11. Do your state standards include telecommunicator hiring orselection standards? YES
a) Comments:

12. List your State’s minimum telecommunicator trainingstandards in order to qualify for state certification.

13. Indicate what areas of public-safety communications areincluded in your state certification program;

  • a) þCall Takers Hours required 56. Hours
  • b) þLaw-Enforcement Dispatcher Hours required 56. Hours
  • c) oFire Dispatcher Hours required
  • d) þEmergency Medical Dispatch Hours required 56. Hours
  • e) oEmergency Medical Technician Hours required
  • f) oOther (NCIC) Hours required
  • g)

14. Does your state have different telecommunicator trainingstandards for call-takers and dispatchers? NO

a) If yes please explain:

15. Within what time frame must a new telecommunicator receivecertification? One (1)year.

16. Are there any “Grandfather Clause” provisions? NO

a) If yes explain:

17. Does your state recognize telecommunicator trainingcertifications from other states? YES

18. Do your state telecommunicator training standards exemptany of the following: NO

  • a) oPart-time Telecommunicators
  • b) oFill-in Law-Enforcement, Firefighters, EMTs, etc.
  • c) Comments :

19. Does your legislation contain any of the followingprovisions:

  • a) oRequirement to administer and/or approve examinations
  • b) oCertify Telecommunicators on a permanent or temporary basis
  • c) oEstablish requirements for accreditation of telecommunicator training courses
  • d) oEstablish requirements for accreditation of telecommunicator training
  • e) instructors
  • f) oEstablish requirements for accreditation of telecommunicator training schools
  • g) oEstablish procedures and requirements for continuing education
  • h) oEstablish procedures and requirements for recertification
  • i) If yes, what are recertification requirements:
  • j) oEstablish grounds for suspension or revocation of certificates
  • k) oEstablish specific language or limits of liability for telecommunicators

20. What method/s are used to provide training;

  • a) þLaw Enforcement Academy,
  • b) oFire Academy,
  • c) þEMS Board
  • d) oUniversity or College
  • e) oVocational Schools
  • f) þThe APCO Institute 40 Hour Course
  • g) þAccredited local government public-safety agency
  • h) oOther Commercial Vendors
  • i) oOther

21. What subjects and how many hours are required as part ofthe minimum training curriculum;

  • a) Subject Required Hours
  • b) Interpersonal Communications 4.
  • c) Role of The Telecommunicator 1.
  • d) The Communications Function 2.
  • e) Telephone Techniques 3.
  • f) 9-1-1 Operating Systems 3.
  • g) Hearing Impaired Callers 0.
  • h) Handling Hysterical & Suicidal Callers
  • i) Basic Radio Broadcasting Techniques 10.5
  • j) Law-Enforcement Terminology 0.
  • k) Fire Service Terminology 0.
  • l) EMS Terminology 0.
  • m) Emergency Call Processing Guidelines:
  • n) Law Enforcement 4.
  • o) Fire 4.
  • p) EMS 4.
  • q) Haz Mat Awareness
  • r) Record Keeping Systems 1.5
  • s) Telecommunicator Liability 2.
  • t) Fire/EMS Scene Safety
  • u) Officer Survival
  • v) Simulations
  • w) Please add any other subjects:
  • x) EMD 16.

22. Do your training standards contain a requirement for theestablishment of Emergency Medical Dispatch Pre-ArrivalInstruction Program? YES

23. Do requirements for state certification contain any otherprovisions such as minimum education, minimum age, minimum typingskills, ride along programs, etc., NO

a) If yes, please explain:

24. If a test is required for certification what percentage orscore constitutes a passing grade? 70.%

25. Does your state offer provisional certification? YES

a) If Yes, how does someone qualify for provisional status?15 years of prior service,APCO Correspondence Course from certified instructor.

26. How long after passage of legislation, did agencies haveto be in compliance with the telecommunicator trainingrequirements?: Two (2)years.

27. Does your Minimum State Telecommunicator Training Programprovide college credit? NO

Thank You!