Sunday, May 11, 2003
1:00 pm 4:00 pm NENA ENP Examination
(registration with National NENA required)
3:00 pm 6:00 pm Conference Registration
7:00 pm 11:00 pm Welcome Reception – “M*A*S*H Theme”
Monday, May 12, 2003
8:00 am 4:00 pm Conference Registration
8:00 am 4:00 pm Vendor Exhibit Set Up
8:00 am 10:00 am Continental Breakfast
10:00 am 11:30 am Michigan Emergency Telephone Service Committee Meeting
11:30 am 1:30 am Opening Luncheon and Keynote Speaker
2:00 pm 4:00 pm Breakout Sessions
Government 101 for 9-1-1 Coordinators and Directors
Developing and Maintaining your Wireless MSAG
Phase II from the PSAP Perspective
Phase II, Is Mapping Really Necessary
PSAP Quality Assurance
4:00 pm 8:00 pm Vendor Exhibits and Trade Show
6:00 pm 8:00 pm Vendor Reception
Tuesday, May 13, 2003
8:00 am 10:00 am Conference Registration
8:00 am 10:00 am Continental Breakfast
2:00 pm 4:00 pm Breakout Sessions
Communications and the 9-1-1 Center
Wireless for Dispatchers
Automatic Collision Notification, Non-Traditional Access to 9-1-1
Voice over IP
Governmental Immunity for Dispatch Centers
10:00 am 1:30 pm Vendor Exhibits and Trade Show
12:00 pm 1:30 pm Box Lunch in Vendor Area
1:30 pm 4:00 pm Breakout Sessions
Communications and the 9-1-1 Center
Beyond the Classroom, What I Didnt Learn in EMD Class
Making the Transition to Phase II, What is the PSAP to Expect
Communication Center Ergonomics
Homeland Security Grants
Conducting an Effective Interview
4:00 pm 4:45 pm NENA Chapter Meetings
5:00 pm 5:45 pm APCO Chapter Meeting
7:00 pm 11:00 pm Reception, Food, Entertainment
Wednesday, May 14, 2003
8:00 am 10:00 am Continental Breakfast
8:45 am 9:45 am Breakout Sessions
Calls that Challenge the Dispatcher
“Killer Presentations”
10:00 am 11:30 am Michigan 9-1-1 Legislative Update
Panel Presentation
11:30 am Conference Closing and Drawing