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NENA currently offers five courses for those with careers in the 9-1-1 industry. Courses are generally offered at the NENA Annual Conference in June each year, and at some other NENA meetings and NENA State Chapter Conferences. Courses may also be planned at other times for groups of 8 or more. Textbooks for three of these courses are also available through The NENA Exchange online product catalog (Intro to Technology and Public Education coming soon). The NENA courses are (scroll down for detailed descriptions):
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9-1-1 Public Education |
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Introduction to Technology |
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The 9-1-1 Puzzle: Putting all the Pieces Together |
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Managing the 9-1-1 Center |
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E9-1-1 Database
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Register Online now by clicking on the link above! For more information or course registration forms, please call NENA Headquarters at (800) 332-3911.
Upcoming Courses
Managing the 9-1-1 Center
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Tuesday, January 29, 2002 Garden Grove, CA (Anaheim- CALNENA) |
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Sunday, June 16, 2002 Indianapolis, IN (Annual Conference) |
E9-1-1 Database
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Sunday, February 24, 2002 Orlando, FL (TDC) |
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Sunday, June 16, 2002 Indianapolis, IN (Annual Conference) |
Introduction to 9-1-1 Technology
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Tuesday, January 29, 2002 Garden Grove, CA (Anaheim- CALNENA) |
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Sunday, February 24, 2002 Orlando, FL (TDC) |
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Sunday, June 16, 2002 Indianapolis, IN (Annual Conference) |
The 9-1-1 Puzzle: Putting all the Pieces Together
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Sunday, February 24, 2002 Orlando, FL (TDC) |
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Saturday, March 23, 2002 Phoenix, AZ |
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Tuesday, April 9, 2002 Cherokee County, OK (OKLANENA) |
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Sunday, June 16, 2002 Indianapolis, IN (Annual Conference) |
“In the Trenches” Approach to 9-1-1 Public Education
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Friday, April 26, 2002 Colorado Springs, CO |
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Sunday, June 16, 2002 Indianapolis, IN (Annual Conference) |
Course Descriptions
“In the Trenches” Approach to 9-1-1 Public Education
Whether you are new to 9-1-1 public education or a veteran who needs some fresh ideas, this is the course for you! Instructors will take you through starting a public education program from scratch as well as expanding your existing programs.
Little funding or lots, we can give you the tools to make it work. Although public education needs will vary the instructors can provide some generic and specific approaches for a successful program. Points covered include: basics, utilization of resources, volunteer co-ordination (creating a TAG Team and a Phone Pals program), use of products & materials, media, special events/ campaigns, 3-1-1 and other N-1-1 non-emergency numbers, examples of public education programs including wireless education, funding & resources, target audiences, special recognition, and research & evaluation. Join with us in this interactive course and see how “learning can be fun in 9-1-1!”
Introduction to Technology
This course is targeted to those who have an expanded role in their 9-1-1 responsibilities or those who will need a broader understanding of the twists and turns that a 9-1-1 call takes from the moment 9-1-1 is dialed to the time it is answered at the PSAP. This course is presented at a basic and fundamental level in a relaxed and informal setting. It provides a straightforward approach to understanding emergency call routing, information databases, wireless 9-1-1 calls, system configurations and the problems and issues associated with 9-1-1 technology.
The 9-1-1 Puzzle: Putting All the Pieces Together
Fundamental training introducing the core elements of E9-1-1. This course is taught by those who answered the 911 calls and sent the responders. The Puzzle course was designed to bring all the different 911 topics into focus and connect them to the amazing work of 911.
Each segment is connected to an actual 911 call on video, or an exercise that helps the learner understand the 911 environment and challenges. This training offers the basics to those unfamiliar with the ‘other’ aspects of 9-1-1. Eight areas are covered in this overview:
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Why 911? |
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Operations |
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Implementation |
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Human Resources |
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Funding & Legislation |
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Public Marketing |
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Data Base |
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Current Issues |
Covering these eight issues in 6 hours requires a dynamic, fast-paced and straightforward approach. Students will learn common acronyms and explore 9-1-1 jargon. Actual 9-1-1 calls are presented to connect the units of study to the reason for 9-1-1: getting help to those who need it. This common sense learning is important to anyone new to 911 or anyone who struggles to understand the current factors facing Comm Centers today.
Who should attend: Vendors, Public Officials, Board Members, Telecommunicators, Supervisors, Responders, Any person wishing an 911 overview, refresher or a realistic introduction to 911.
Managing the 9-1-1 Center
This course is designed for current or prospective 9-1-1 center managers. Topics include: selection and hiring procedures, learning organizations and other new approaches to training, the importance of sound standard operating procedures, your role as a manager, building motivation and morale, secrets to effective9-1-1 management, solving real life issues, and more. The philosophy of this course is to provide an atmosphere that empowers the participants to adopt a new position in how they view their roles as managers and leaders. This is a 6-hour long course.
E9-1-1 Data Base
Because the data base is one of the major components of the 9-1-1 environment, its development and maintenance are essential for delivery of Enhanced 9-1-1 service. The E9-1-1 Data Base course has been developed to explain how E9-1-1 data bases are built and maintained. It is targeted to those who are about to begin working on the E9-1-1 data base process either with a public service agency or at the telephone company working level. An imaginary county, Kneenah County, has been created to provide a backdrop for exercises in building the various data sets that are common to all 9-1-1 systems. This is an 8-hour long course.
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