Government Affairs

NENA Submits Filing on VoIP / Indoor Location Accuracy Posted: Oct 5 – 03:27 pm On October 3, NENA submitted comments in response to the Second Further Notice of Proposed Rulemaking and Notice of Proposed Rulemaking adopted by the Commission on July 12, 2011. In the filing, NENA recommends that: A) The Commission should extend its E9-1-1 rules to …

Government Affairs

NENA Submits Filing on VoIP / Indoor Location Accuracy Posted: Oct 5 – 03:27 pm On October 3, NENA submitted comments in response to the Second Further Notice of Proposed Rulemaking and Notice of Proposed Rulemaking adopted by the Commission on July 12, 2011. In the filing, NENA recommends that: A) The Commission should extend its E9-1-1 rules to …

SOP

TTY/TDD Communications SOP Date added: Mar 3 – 05:15 pm Document description:  This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs). To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended: Telecommunicator training Identification …

Upcoming Events

North Carolina NENA/APCO Conference – August 28 – September 1 Kentucky Emergency Services Conference – September 6 – September 9 Oregon NENA Conference – September 13 – September 16 Keystone (PA) NENA Conference – September 21 – September 23 Achieving Excellence Course @ TN NENA Conf. – September 24 – September 25 Tennessee NENA Conference …

Provisioning & Maintenance of MSAG Files to VDBs and ERDBs

Date added: Mar 5 – 01:25 pm Document Information Full name:  Data Standards for the Provisioning and Maintenance of MSAG Files to VDBs and ERDBs Document type:  Standard Standard number:  02-013 v3 Document description:  Voice over Internet Protocol (VoIP) is poised to become the predominant technology used in the telecommunications industry. As the public adopts …

Overcoming Negativity in the Communications Center

Feb 25 – 04:21 pm — Chris Nussman Category:  Expanding Your Horizons Instructor(s):  Sherry Decker, ENP Instructor(s):  Patty Cross, ENP Instructor(s):  Nancy Banks, ENP Does the sign on your communications center door read, “Enter at your own risk?” Are negative attitudes poisoning the relationships in your center and affecting overall performance? You have the power …

Provisioning and Maintenance of GIS data to ECRF/LVF

Date added: Aug 5 – 03:31 pm Document Information Full name:  NENA Standards for the Provisioning and Maintenance of GIS data to ECRF/LVF Document type:  Standard Standard number:  70-DRAFT Document description:  NOTE:  NENA XX-XXX, Version 1, is continuing to be developed by the NGDD ECRF/LVF WG. This document defines operational processes and procedures necessary to support the …

Next Generation Integration – NGI

Next Generation Integration Committee – NGI Works issues related to the integration of new and existing technologies into the PSAP.   The NGI Committee looks at the impact to service operations as 9-1-1 capabilities for new technologies are introduced into the PSAP and also develops standards and other documents that assist the PSAP in on-going quality …