Mar 3 – 05:21 pm John Ellison Document Information Full name: Call Answering Standard/Model Recommendation Document type: Standard Standard number: 56-005 Document description: This document has been developed to serve as a model standard operating procedure for the calltaking function within Public Safety Answering Points (PSAPs). To provide uniformity and consistency in the handling …
Category Archives: Articles
NG9-1-1 System & PSAP Operational Features & Capabilities
Jul 7 – 03:05 pm Delaine Arnold Document Information Full name: NG9-1-1 System & PSAP Operational Features & Capabilities Document type: Requirements Standard number: 57-750 v1 Significant work is currently underway to enable the 9-1-1 system to transition from telephone-based voice only systems to a fully interoperable Internet Protocol (IP) based, multimedia Next Generation …
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TTY Call Taker Proficiency & Quality Assurance
Mar 3 – 08:23 am John Ellison Document Information Full name: TTY Call Taker Proficiency and Quality Assurance Document type: Standard Standard number: 52-003 Document description: The purpose of this document is to provide recommendations toward the implementation of a comprehensive Quality Assurance Program which includes training of call takers, conducting random, unannounced test …
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Disaster Planning for PSAPs
Feb 25 – 05:46 pm Chris Nussman Category: Preparing for the Worst Instructor(s): Craig Whittington, ENP Instructor(s): Jim Lake, ENP Instructor(s): Christy Williams, ENP Instructor(s): Donna Wright, ENP Offered: 05.18.11 – Virginia NENA Conference – Virginia Beach, VA Offered: 06.19.11 – NENA 2011 – Minneapolis, MN This course is a primer in disaster planning …
Missing!
Feb 25 – 04:14 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Christy Williams, ENP An estimated 1.3 million children go missing every year, and in situations like these, every minute is a mile. When a missing child is reported, the 9-1-1 call taker becomes the first first responder the vital link between …
Inter-Networking, E9-1-1 Tandem to Tandem
Document Information Full name: NENA Recommendation for the implementation of Inter-Networking,E9-1-1 Tandem to Tandem Document type: Standard Standard number: 03-003 v1 Document description: This NENA Technical Reference defines the use of an Integrated Services Digital Network (ISDN) User Part (ISUP) signaling protocol between E9-1-1 selective routing tandems, and similar equipment, for the purpose of allowing …
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ALI Query Service
Document Information Full name: NENA ALI Query Service Standard Document type: Standard Standard number: 04-005 v1 Document description: This document defines the NENA XML ALI Query Service (AQS) that specifies new protocols between the PSAP and the Next Generation Emergency Services Network (NGESN). It provides the rationale behind the AQS and how it relates to …
Mobile Emergency Service (E911M)
Document Information Full name: PSAP Call Back to All 9-1-1 Callers, Combating Wireless E911 Fraudand Mobile Emergency Service (E911M) Technical Information Document Document type: Informational Standard number: 03-504 v1 Document description: This document contains standards requirements for providing the PSAP with a working callback number to all wireless phones that call 9-1-1. It brings with …
E9-1-1 Call Congestion Management
Document Information Full name: NENA Standards for E9-1-1 Call Congestion Management Document type: Standard Standard number: 03-006 v1 Document description: This document provides a framework for consideration of the various factors impacting the management of call congestion and traffic engineering for E9-1-1 networks. A network reference model is provided for use in referring to generic …
MLTS E9-1-1 Caller Location Discovery and Reporting
Document Information Full name: Industry Common Mechanisms for MLTS E9-1-1 Caller Location Discovery and Reporting Technical Information Documents Document type: Informational Standard number: 06-502 v1 Document description: Recent technology innovations have made it critically important for organizations to address the challenge of identifying the location of the users of communications systems during emergencies in the …
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