Feb 25 – 04:23 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Tonya Pearce, ENP As telecommunicators, we have all wondered if we have what it takes to make it in management. But what goes on beyond what we see on the PSAP floor? It is a common misconception that in order to be …
Category Archives: Articles
The 9-1-1 Puzzle: Putting All the Pieces Together
Feb 27 – 03:52 pm Chris Nussman Category: Learning the Ropes Instructor(s): Craig Whittington, ENP Whether your community is in the early stages of implementing 9-1-1, or you are new to the PSAP, the telecommunications industry, or any level of government, this course will introduce you to the core elements of the 9-1-1 system and help …
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VoIP Funding & Regulatory Issues
Mar 5 – 11:31 pm John Ellison Document Information Full name: VoIP Funding and Regulatory Issues Operational Information Document Document type: Informational Standard number: 58-502 Document description: Included in this document is a broad planning methodology that PSAPs can use as a conceptual framework in developing their own strategic approaches to the potential financial …
PSAP Disaster and Contingency Plans
Mar 3 – 08:41 am John Ellison Document Information Full name: Communications Center/PSAP Disaster and Contingency Plans Document type: Standard Standard number: 53-001 Document description: The purpose of the NENA Model Recommendation for Disaster and Contingency Plans is to provide general guidelines for circumstances that may adversely impact the Communications Center/PSAP personnel to receive, …
Intra-Agency Agreements
Jun 8 – 05:27 pm Delaine Arnold Document Information Full name: NENA Intra-Agency Agreements Model Recommendations Operations Information Document Document type: Informational Standard number: 53-506 Document description: This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated …
PSAP Staffing Guidelines Report
Mar 9 – 08:01 pm John Ellison Document Information Full name: PSAP STAFFING GUIDELINES REPORT AS COMMISSIONED BY NENA SWAT OPERATIONS TEAM Document type: Informational Standard number: 54-501A Document description: L. Robert Kimball & Associates, Inc. and 9-1-1 SME Consulting have performed a PSAP Staffing Survey and Analysis Study for the National Emergency Number …
SS7 Guidelines for MSC to Selective Router Connectivity
Document Information Full name: NENA Technical Information Document – SS7 Guidelines for MSC to Selective Router Connectivity Document type: Informational Standard number: 05-501 v1 Document description: This document is a guide to orient the SS7 translation engineer/technician on the nature of 9-1-1 Mobile Switching Center (MSC) to SR translations. It is not in the scope …
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Overview of NG9-1-1 Policy Rules
Document Information Full name: Overview of Policy Rules for Call Routing and Handling in NG9-1-1 Document type: Informational Standard number: 71-502 v1 Document description: This document is an overview of what policy rules are, how policy is defined, and the ways that they may be used. Policy rules influence the delivery of calls to a …
Private Switch (PS) E-9-1-1 Database
Document Information Full name: Private Switch (PS) E9-1-1 Database Standard Document type: Standard Standard number: 06-003 v2 Document description: Recent technical developments make it possible for Private Branch Exchange Telephone Systems (PBX) to provide Telephone Station level Automatic Number Identification (ANI). This NENA Technical Reference defines the requirements and methods to accomplish the provisioning of …
Emergency Services IP Network Design for NG9-1-1
Document Information Full name: Emergency Services IP Network Design for NG9-1-1 (ESIND) Document type: Informational Standard number: 08-DRAFT Document description: NOTE: NENA 08-XXX, Version 1, is continuing to be developed by the ESIND WG. Many 9-1-1 Entities have built, are building, or will build in the near future an Emergency Services network to connect the PSAPs …
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