Feb 27 – 04:00 pm Chris Nussman Category: Learning the Ropes Instructor(s): Marc Berryman, ENP Instructor(s): Bob White GIS (Geographic Information Systems) plays a major role in todays PSAP and will become increasingly important as we move towards a Next Generation 9-1-1(?) system. This course will demonstrate, in easy-to-understand language, what GIS is and …
Category Archives: Articles
TTY/TDD Communications SOP
Mar 3 – 05:15 pm John Ellison Document Information Full name: TTY/TDD Communications Standard Operating Procedure Model Recommendation Document type: Standard Standard number: 56-004 Document description: This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs). To provide uniformity and consistency …
Communications Center Staffing Workshop
Feb 22 – 01:39 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Jim Lake, ENP Offered: 05.02.11 – North Carolina Offered: 06.23.11 – NENA 2011 – Minneapolis, MN Determining appropriate staffing levels for a PSAP can be difficult. Even more challenging than that can be the task of justifying your findings before …
Government Education
Feb 26 – 01:25 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP New and emerging technologies are reshaping emergency communications in ways we could not have predicted even just a few years ago. Wireless, VoIP, and Next Generation 9-1-1(?) have brought new technical, operational, and educational challenges to the industry …
2011-12 Executive Board Elections
Voting for NENA’s 2011-2012 Executive Board is now open! Eligible voters should have received an email with instructions to cast his or her electronic ballot on Friday, April 29. If you have not received a ballot and believe you are eligible to vote, contact Bri Robinson. This election is for the following position: Second …
2007 NG Partner Program Summaries
NENA NG Partner Program 2007 Report 2007 has been another successful year for NENA’s NG Partner Program. This year’s report includes a status of NG9-1-1(?) activities being worked on by many standards development organizations, including NENA. The “Summary of NG9-1-1 Development and NG Partner Program Results for 2007” covers the following topics: Next Generation Opportunities …
“In the Trenches” Approach to Public Education
Feb 26 – 01:35 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Sherry Decker, ENP Whether you are just starting out in 9-1-1 public education, or are a veteran in need of some fresh ideas, this is the course for you! You will learn from the ground up how …
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Change Management in 9-1-1
Feb 22 – 01:09 pm Chris Nussman Category: Expanding Your Horizons Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Do you believe that the only constant is change? That seems to be the way in public safety today. The term change management has been popping up almost as frequently as next generation over the …
From Ostrich to Eagle: Improving the PSAP Work Culture
Nov 1 – 11:36 am Chris Nussman Category: Expanding Your Horizons Instructor(s): Nancy Banks, ENP Offered: 05.10.11 – Williamsport, MD Offered: 05.11.11 – Easton, MD Offered: 05.22.11 – Michigan NENA Conference – Lansing, MI Offered: 06.19.11 – NENA 2011 – Minneapolis, MN Do you find yourself spending more time dealing with coworker interpersonal …
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Resource Analysis Operations Information
Mar 5 – 09:29 pm John Ellison Document Information Full name: Resource Analysis Operations Information Document Document type: Informational Standard number: 53-502 Document description: This document is intended as a guide for PSAP staff to review the many components of their system and as a starting point for evaluating hazards and their individual vulnerability …