About NENA The National Emergency Number Association (NENA) is the only organization dedicated solely to the study, advancement and implementation of 9-1-1 as Americas universal emergency number. NENA is a 501(c)(3) non-profit organization established in 1982 to integrate 9-1-1 one nation, one number into our community culture. Today NENA has approximately 7,000 members organized into …
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Nov 19 – 10:50 am Sophie Vick Document Information Full name: NENA Pipeline Emergency Operations Standard/Model Recommendation Document type: Standard Standard number: 56-007 Document description: This Standard is intended to aid Public Safety Answering Points (PSAP) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving …
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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a users manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees? The PSAP Managers Toolkit is designed …
Mar 5 – 11:21 pm John Ellison Document Information Full name: Public Safety Answering Point Site Selection Criteria Operations Information Document Document type: Informational Standard number: 56-506 Document description: The typical useful life of a public safety answering point (PSAP)(?) in the United States is between twenty (20) and fifty (50) years. As with …
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Mar 5 – 09:00 pm John Ellison Document Information Full name: TTY Phone Pal Program (PPP) Operational Information Document Document type: Informational Standard number: 52-501 Document description: This Operational Information Document (OID) introduces a program that will assist PSAP managers in their efforts to ensure equipment functionality and enhance call taker proficiencies where it …
Mar 3 – 08:55 am John Ellison Document Information Full name: Communications Center/PSAP Daily Personnel Operations Document type: Standard Standard number: 54-001 Document description: This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs …
NG Partner Program Meeting Summaries: October 28-29, 2008, in Indianapolis, Indiana, to discuss NG project activities. This meeting was the third meeting of NENAs 2008 NG Partner Program. May 13 and 14, 2008, in Crystal City, Virginia, to discuss NG project activities that are occurring in 2008. This meeting was the second …
New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 …
So, everything seems to be firing on all cylinders in your PSAP. You have the latest and greatest technology up and running smoothly, your training program is keeping your team ahead of the curve, and morale is good. What else do you need to think about? The answer is: A LOT! There are numerous ways …
As consumer and 9-1-1 technologies evolve and make their way into our professional and private lives, the need for citizens, agents of change at all levels of government, and 9-1-1 professionals to have a grasp of the issues facing the public safety community becomes increasingly important. It is also imperative that the 9-1-1 community understand …
