Feb 27 – 11:41 am Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): John Kelly Offered: 06.07.11 – Easton, MD Offered: 06.08.11 – Frederick, MD Offered: 06.13.11 – Tampa, FL Offered: 06.14.11 – Tampa, FL Offered: 06.15.11 – Tampa, FL 9-1-1 center personnel face exposure to legal liability both inside and outside the …
Category Archives: Articles
Transition to Next Generation 9-1-1
Mar 7 – 11:55 am Chris Nussman Category: The Future is HERE! Instructor(s): Christy Williams, ENP Offered: 06.19.11 – NENA 2011 – Minneapolis, MN Offered: 08.15.11 – URISA/NENA Addressing Conference – New Orleans, LA You know the basics of Next Generation 9-1-1(?), your community is looking at converging technologies and making some changes in …
PSAP Design
Feb 27 – 11:45 am Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Brian Bark, ENP Designing, constructing, or renovating a PSAP is a daunting effort with an outcome that directly affects the PSAP manager, staff, and other stakeholders. These projects present a variety of unique challenges with numerous options that must be …
Operations – Public Education & PSAP Training
The Public Education & PSAP Training Committee as part of the 9-1-1 Center Operations Committee of the National Emergency Number Association (NENA), is to provide resources and share information regarding 9-1-1 public education & PSAP training in various forms to the NENA membership. The Public Education & PSAP Training Committee recognizes that budget, resources, geography, population and …
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NENA’s New Web Site
Posted: Dec 1 – 09:27 am Ron BonneauNENA President Welcome to our new web site. Our primary goal with this redesign is to improve access to the wealth of information and improve service to our members. Please take a moment to hover your pointer over the main menu tabs and visit a few of the …
Exam Information
Upcoming ENP Exam Dates Exam Period Exam Dates Application Deadline Summer 2011 July 23 – August 6, 2011 June 27, 2011 Fall 2011 October 8 – 22, 2011 September 12, 2011 Winter 2012 January 14 – 28, 2012 December 12, 2011 Spring 2012 April 7 – 21, 2012 March 12, 2012 Summer 2012 …
Customer Service for 9-1-1 Professionals
Jan 20 – 12:08 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Tonya Pearce, ENP Offered: 07.19.11 – Bowie, MD Offered: 07.20.11 – Easton, MD In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 …
Training the 9-1-1 Trainer
Feb 26 – 01:38 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Nancy Banks, ENP Instructor(s): Toni Dunne, ENP Offered: 05.18.11 – Virginia NENA Conference – Virginia Beach, VA Are you looking for information on how to reach adult learners? Are you in need of fresh strategies to …
Emergency Call Processing Protocol
Mar 3 – 05:26 pm John Ellison Document Information Full name: Emergency Call Processing Protocol Standard Document type: Standard Standard number: 56-006 Document description: This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios. …
SOP SOS
Jan 20 – 12:09 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Louisa King, ENP Instructor(s): Allyson Burrell, ENP Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Where do you start when it comes to developing a procedure manual? Should you develop a policy, procedure, or guideline manual? What is the …