[general/_private/general_ahdr.htm] Re: Finding and Keeping Good Dispatchers From: CANDI BULLOCK, GALLATIN POLICE DEPARTMENTDate: 23 Oct 1997Time: 21:30:40Remote Name: host-32-96-74-54.bna.bellsouth.net Comments DOES YOUR AGENCY USE A COMMERCIAL TEST DESIGNED FORDISPATCHERS? IF SO, WOULD YOU E-MAIL THE NAME OF THE TEST AND THEPUBLISHER? WE ARE CURRENTLY REORGANIZING OUR TESTING PROCEEDUREAND ANY INFORMATION WOULD BE GREATLY APPRECIATED. THANKS …
Category Archives: Articles
ECC Trunover
[general/_private/general_ahdr.htm] ECC Trunover From: Jim McDonnell – Chesterfield 9-1-1Date: 05 Nov 1997Time: 06:42:55Remote Name: firewall.co.chesterfield.va.us Comments If anyone knows of studies that I can get copies of referenceto turnover in Emergency Communications Centers, would you pleaselet me know who I can get a copy from? We, here in ChesterfieldCounty, VA are having a problem with …
Re: ECC Trunover
[general/_private/general_ahdr.htm] Re: ECC Trunover From: Willis CarterDate: 05 Nov 1997Time: 20:23:42Remote Name: ww-ta04.proxy.aol.com Comments Jim: We employee 28 Fire Communications Officers who serve asprimary call takers for our Parish 9-1-1 system. We receiveapproximately 250,000 9-1-1 calls per year. Our average employeeturnover rate over the past four years is approximately 13%. You may want to check …
Rotating Shifts
[general/_private/general_ahdr.htm] Rotating Shifts From: Brad BartterDate: 09 Nov 1997Time: 16:30:55Remote Name: 3user364.theonramp.net Comments Our dispatch center is being forced into rotating shifts,basically against all of our wishes. We are looking forinformation from other centers who may have tried this and if so,what were the results in morale and turnover. What would bereally helpful is information …
Call Takers
[general/_private/general_ahdr.htm] Call Takers From: Willis CarterDate: 11 Nov 1997Time: 15:03:04Remote Name: internet1.ci.shreveport.la.us Comments In 1980 the Stanford Research Institute issued a report forthe Department of Justice entitled “The Design and Costingof 9-1-1 Systems. That report provided information which relatesto determining how many call takers are required in order toanswer a certain percentage of calls within …
Communications for Responders
[general/_private/general_ahdr.htm] Communications for Responders From: Sandy Salway-BeersDate: 12 Nov 1997Time: 13:19:13Remote Name: srv-8-34.roc.ny.frontiernet.net Comments I am looking for any material related to develop- ment ofcommunications classes for responders – we have developed a classand it has been well received, but could use some livening up(some of this material can be so dry!) Any thoughts, commentsfrom …
Re: Recordings answering 911 lines
[general/_private/general_ahdr.htm] Re: Recordings answering 911 lines From: Paul Lane, 911 Dispatcher St. Johns, NewfoundlandCanadaAncfld. CanadaOhjoDate: 26 Nov 1997Time: 20:20:33Remote Name: stj148.nf.sympatico.ca Comments We do not have a recording answering our 911 lines and I hopeI never see the day when this is the case. As Linda Hoxie stated,the first few seconds of a call are …
Re: Scheduling Problem!
[general/_private/general_ahdr.htm] Re: Scheduling Problem! From: Paul Lane 911 Dispatcher St John’s, Nfld CanadaDate: 26 Nov 1997Time: 21:13:00Remote Name: stj148.nf.sympatico.ca Comments I feel that the answer to your dilema would be to implement a12 hour shift schedule. I have worked 12 hour shifts for the past9 years and find them great. Not only do they allow …
Re: Scheduling Problem!
[general/_private/general_ahdr.htm] Re: Scheduling Problem! From: Paul Lane 911 Dispatcher St John’s, Nfld CanadaDate: 26 Nov 1997Time: 21:13:27Remote Name: stj148.nf.sympatico.ca Comments I feel that the answer to your dilema would be to implement a12 hour shift schedule. I have worked 12 hour shifts for the past9 years and find them great. Not only do they allow …
Re: Finding and Keeping Good Dispatchers
[general/_private/general_ahdr.htm] Re: Finding and Keeping Good Dispatchers From: Paul Lane 911 Dispatcher St. John’s, Nfld. CanadaDate: 26 Nov 1997Time: 21:55:49Remote Name: stj148.nf.sympatico.ca Comments I don’t know what your wages are like but it has been myobservation that in many 911 centers the wages don’t match thejob. Quite often there is a perception out there that …