information

Master Glossary Date added: Aug 30 – 08:56 pm Document description:  The NENA Master Glossary is a guide for readers of NENA publications and a tool for members of the NENA committees that prepare them. It defines the terms, acronyms and definitions associated with the 9-1-1 industry. Intended users of this document are any person needing …

Request for Proposals – RFI – Procurements

Mendocino Hosted CPE Mendocino County – California – Closes: 09/26/2011   The intent of the attached Hoste CPE RFI is to gather information to aid the Agencies and consultant firm in providing a recommended approach for a hosted CPE solution.  This will be done in conjunction with the State 9-1-1 Office and must accommodate current PSAP …

Member

NENA Member Search Member NENA is pleased to offer our secure Member Search as a service to current members. Here you can access names of other NENA members in your state, obtain contact information for a colleague you met at the last conference you attended, or find out how many NENA members are in a specific company. Read more

Upcoming Events

North Carolina NENA/APCO Conference – August 28 – September 1 Kentucky Emergency Services Conference – September 6 – September 9 Oregon NENA Conference – September 13 – September 16 Keystone (PA) NENA Conference – September 21 – September 23 Achieving Excellence Course @ TN NENA Conf. – September 24 – September 25 Tennessee NENA Conference …

SOP

TTY/TDD Communications SOP Date added: Mar 3 – 05:15 pm Document description:  This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs). To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended: Telecommunicator training Identification …

Government Affairs

NENA Submits Filing on VoIP / Indoor Location Accuracy Posted: Oct 5 – 03:27 pm On October 3, NENA submitted comments in response to the Second Further Notice of Proposed Rulemaking and Notice of Proposed Rulemaking adopted by the Commission on July 12, 2011. In the filing, NENA recommends that: A) The Commission should extend its E9-1-1 rules to …