2010 Reports Next Generation 9-1-1 Transition Policy Implementation Handbook: A Guide for Identifying and Implementing Policies to Enable NG9-1-1 On March 18, 2010, Next Generation Program Partners met in Arlington, Virginia. Topics discussed were: Update on NG Partner Program activities Summary of 9-1-1 Goes to Washington NENA Standards Activities and Impacts European Union NG112 Impact …
Author Archives: nena-9-1-1
Handling Calls Regarding Missing & Exploited Children
Mar 5 – 11:16 pm John Ellison Document Information Full name: Guidelines for Handling Calls Regarding Missing and Exploited Children Operations Information Document Document type: Informational Standard number: 56-505 Document description: This document describes guidelines that, if applied in 9-1-1 Centers, can help to swiftly recover missing children and may protect children from exploitation. …
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Resource Analysis Operations Information
Mar 5 – 09:29 pm John Ellison Document Information Full name: Resource Analysis Operations Information Document Document type: Informational Standard number: 53-502 Document description: This document is intended as a guide for PSAP staff to review the many components of their system and as a starting point for evaluating hazards and their individual vulnerability …
From Ostrich to Eagle: Improving the PSAP Work Culture
Nov 1 – 11:36 am Chris Nussman Category: Expanding Your Horizons Instructor(s): Nancy Banks, ENP Offered: 05.10.11 – Williamsport, MD Offered: 05.11.11 – Easton, MD Offered: 05.22.11 – Michigan NENA Conference – Lansing, MI Offered: 06.19.11 – NENA 2011 – Minneapolis, MN Do you find yourself spending more time dealing with coworker interpersonal …
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Change Management in 9-1-1
Feb 22 – 01:09 pm Chris Nussman Category: Expanding Your Horizons Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Do you believe that the only constant is change? That seems to be the way in public safety today. The term change management has been popping up almost as frequently as next generation over the …
“In the Trenches” Approach to Public Education
Feb 26 – 01:35 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Sherry Decker, ENP Whether you are just starting out in 9-1-1 public education, or are a veteran in need of some fresh ideas, this is the course for you! You will learn from the ground up how …
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PSAP Staffing Guidelines Report
Mar 9 – 08:01 pm John Ellison Document Information Full name: PSAP STAFFING GUIDELINES REPORT AS COMMISSIONED BY NENA SWAT OPERATIONS TEAM Document type: Informational Standard number: 54-501A Document description: L. Robert Kimball & Associates, Inc. and 9-1-1 SME Consulting have performed a PSAP Staffing Survey and Analysis Study for the National Emergency Number …
Intra-Agency Agreements
Jun 8 – 05:27 pm Delaine Arnold Document Information Full name: NENA Intra-Agency Agreements Model Recommendations Operations Information Document Document type: Informational Standard number: 53-506 Document description: This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated …
PSAP Disaster and Contingency Plans
Mar 3 – 08:41 am John Ellison Document Information Full name: Communications Center/PSAP Disaster and Contingency Plans Document type: Standard Standard number: 53-001 Document description: The purpose of the NENA Model Recommendation for Disaster and Contingency Plans is to provide general guidelines for circumstances that may adversely impact the Communications Center/PSAP personnel to receive, …
VoIP Funding & Regulatory Issues
Mar 5 – 11:31 pm John Ellison Document Information Full name: VoIP Funding and Regulatory Issues Operational Information Document Document type: Informational Standard number: 58-502 Document description: Included in this document is a broad planning methodology that PSAPs can use as a conceptual framework in developing their own strategic approaches to the potential financial …