Mar 3 – 05:15 pm John Ellison Document Information Full name: TTY/TDD Communications Standard Operating Procedure Model Recommendation Document type: Standard Standard number: 56-004 Document description: This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs). To provide uniformity and consistency …
Author Archives: nena-9-1-1
Understanding GIS for the PSAP
Feb 27 – 04:00 pm Chris Nussman Category: Learning the Ropes Instructor(s): Marc Berryman, ENP Instructor(s): Bob White GIS (Geographic Information Systems) plays a major role in todays PSAP and will become increasingly important as we move towards a Next Generation 9-1-1(?) system. This course will demonstrate, in easy-to-understand language, what GIS is and …
Virtual PSAP Management
Jun 8 – 05:39 pm Delaine Arnold Document Information Full name: NENA Virtual PSAP Management Operations Information Document Document type: Informational Standard number: 53-507 Document description: This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9-1-1(?) systems …
NG Partner Program 9-1-1 Funding Report
9-1-1 Funding – Now and Future In the past 15 years, advancements in modern communications technology have created the need for a more advanced system to access emergency care. While the existing 9-1-1 system has been successful for more than 30 years, it has been stretched to its limit as technology advances. New wireless and …
Wireless Phase I/II Planning & Implementation
Mar 5 – 11:41 pm John Ellison Document Information Full name: Wireless Phase I/II Planning and Implementation Checklist and ModulesOperational Information Document Document type: Informational Standard number: 57-502 Document description: This document is intended to act as a best practice for the deployment of wireless E-911 Phase I and Phase II. As such, its …
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NG9-1-1 Project: NG9-1-1 Testing Programs
In support of the rollout of NG9-1-1(?), a series of evaluation and testing programs are envisioned. The five programs listed in the table below are formally part of the NG9-1-1 Project. Attachment Size NENA NG9-1-1 Evaluation & Testing Programs.pdf 74.75 KB
Advanced GIS
Feb 26 – 04:07 pm Chris Nussman Category: The Future is HERE! Instructor(s): Marc Berryman, ENP Instructor(s): Bob White Is your data good enough for 9-1-1? Can your GIS data meet the needs of today and tomorrow? What do you need to do to ensure that your data meets the high degree of accuracy …
The ADA from A to Z
Feb 27 – 11:24 am Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Toni Dunne, ENP This course will introduce PSAP managers and emergency communications officials to the many facets of the Americans with Disabilities Act (ADA) that directly impact communications center operations, and will help 9-1-1 professionals understand the difference between proper …
Wireless 9-1-1 Overflow, Default and Diverse Routing
Mar 3 – 05:32 pm John Ellison Document Information Full name: Wireless E9-1-1 Overflow, Default and Diverse Routing Operational Standard Document type: Standard Standard number: 57-001 Document description: The NENA Wireless Overflow, Default and Diverse routing recommendations document was developed to provide guidance in the routing development associated with wireless Phase I and Phase …
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PSAP Survivability
Mar 5 – 10:18 pm John Ellison Document Information Full name: PSAP Survivability Operations Information Document type: Informational Standard number: 53-503 Document description: This document is intended as a guide for PSAP staff to review the many components of their system continuity and disaster plans. It is also intended as a guide for training, …