Mar 3 – 09:02 am John Ellison Document Information Full name: Hearing Standards for Public Safety Telecommunicators Document type: Standard Standard number: 54-002 Document description: This Hearing Standards for Public Safety Telecommunicators standards document is a tool for PSAP managers to use in the development of minimum hearing standards for public safety telecommunicators. It …
Author Archives: nena-9-1-1
Evacuation Checklist
Mar 12 – 01:30 pm Delaine Arnold Document Information Full name: Evacuation Checklist Document type: Forms-Miscellaneous Standard number: 53-001A Document description: Sample “Evacuation Checklist” for use in disaster recovery planning. Committee Information Committee Name(s): Operations – Contingency Planning Committee type: Operational Document Dates Created: 06/07/2005 Attachment Size Evacuation Checklist.doc 25 KB
SOP SOS
Jan 20 – 12:09 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Louisa King, ENP Instructor(s): Allyson Burrell, ENP Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Where do you start when it comes to developing a procedure manual? Should you develop a policy, procedure, or guideline manual? What is the …
Emergency Call Processing Protocol
Mar 3 – 05:26 pm John Ellison Document Information Full name: Emergency Call Processing Protocol Standard Document type: Standard Standard number: 56-006 Document description: This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios. …
Training the 9-1-1 Trainer
Feb 26 – 01:38 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Nancy Banks, ENP Instructor(s): Toni Dunne, ENP Offered: 05.18.11 – Virginia NENA Conference – Virginia Beach, VA Are you looking for information on how to reach adult learners? Are you in need of fresh strategies to …
Customer Service for 9-1-1 Professionals
Jan 20 – 12:08 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Tonya Pearce, ENP Offered: 07.19.11 – Bowie, MD Offered: 07.20.11 – Easton, MD In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 …
2007 NG Partner Program Summaries
NENA NG Partner Program 2007 Report 2007 has been another successful year for NENA’s NG Partner Program. This year’s report includes a status of NG9-1-1(?) activities being worked on by many standards development organizations, including NENA. The “Summary of NG9-1-1 Development and NG Partner Program Results for 2007” covers the following topics: Next Generation Opportunities …
2011-12 Executive Board Elections
Voting for NENA’s 2011-2012 Executive Board is now open! Eligible voters should have received an email with instructions to cast his or her electronic ballot on Friday, April 29. If you have not received a ballot and believe you are eligible to vote, contact Bri Robinson. This election is for the following position: Second …
Government Education
Feb 26 – 01:25 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP New and emerging technologies are reshaping emergency communications in ways we could not have predicted even just a few years ago. Wireless, VoIP, and Next Generation 9-1-1(?) have brought new technical, operational, and educational challenges to the industry …
Communications Center Staffing Workshop
Feb 22 – 01:39 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Jim Lake, ENP Offered: 05.02.11 – North Carolina Offered: 06.23.11 – NENA 2011 – Minneapolis, MN Determining appropriate staffing levels for a PSAP can be difficult. Even more challenging than that can be the task of justifying your findings before …