Feb 27 – 11:41 am Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): John Kelly Offered: 06.07.11 – Easton, MD Offered: 06.08.11 – Frederick, MD Offered: 06.13.11 – Tampa, FL Offered: 06.14.11 – Tampa, FL Offered: 06.15.11 – Tampa, FL 9-1-1 center personnel face exposure to legal liability both inside and outside the …
Author Archives: nena-9-1-1
Mutual Aid
Mar 3 – 08:50 am John Ellison Document Information Full name: Mutual Aid Standard/ Model Recommendation Document type: Standard Standard number: 53-002 Document description: The purpose of the NENA Model Recommendation for Mutual Aid is to provide general guidelines for the development, promulgation and implementation of agreements between public safety communications agencies to assure …
Silent or Hang-Up 9-1-1 Calls
Mar 5 – 11:10 pm John Ellison Document Information Full name: Silent or Hang-Up 9-1-1 Calls for Service Document type: Informational Standard number: 56-501 Document description: This Operations-Focused Study is published by the National Emergency Number Association (NENA) as a guide and fact-finding tool to 9-1-1 agency administrators, communications center managers and supervisors, and …
Protocol for Handling Calls of Human Trafficking
Nov 18 – 08:00 pm Barb Thornburg Document Information Full name: NENA Protocol for Handling Calls Regarding Human Trafficking Operations Information Document (OID) Document type: Informational Standard number: 56-508 Document description: This document describes guidelines that, if applied in 9-1-1 Call Centers, can help to swiftly rescue human trafficking victims. 9-1-1 Call Centers should …
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NG9-1-1 Project: Overall NG9-1-1 Status
Interest in and priority for NG9-1-1(?) has expanded among Public Safety, federal and state government organizations, and various standards development organizations (which are typically international in scope). Many states and sub-state regions are planning and implementing IP networks, and a growing number of NG9-1-1-like transitions are happening. (See the Status of NG9-1-1 Related State Activity subpage …
Railroad & PSAP Interaction
Apr 30 – 03:07 pm Barb Thornburg Document Information Full name: Railroad & PSAP Interaction Document type: Informational Standard number: 56-507 Document description: This document describes a protocol for communicating between railroads and emergency response agencies to make the process of getting assistance to incidents along rail lines as efficient and effective as possible. …
PSAP Daily Personnel Operations
Mar 3 – 08:55 am John Ellison Document Information Full name: Communications Center/PSAP Daily Personnel Operations Document type: Standard Standard number: 54-001 Document description: This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs …
TTY Phone Pal Program
Mar 5 – 09:00 pm John Ellison Document Information Full name: TTY Phone Pal Program (PPP) Operational Information Document Document type: Informational Standard number: 52-501 Document description: This Operational Information Document (OID) introduces a program that will assist PSAP managers in their efforts to ensure equipment functionality and enhance call taker proficiencies where it …
Public Safety Answering Point Site Selection
Mar 5 – 11:21 pm John Ellison Document Information Full name: Public Safety Answering Point Site Selection Criteria Operations Information Document Document type: Informational Standard number: 56-506 Document description: The typical useful life of a public safety answering point (PSAP)(?) in the United States is between twenty (20) and fifty (50) years. As with …
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The PSAP Manager’s Toolkit
When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a users manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees? The PSAP Managers Toolkit is designed …