[general/_private/general_ahdr.htm] Call Takers From: Willis CarterDate: 11 Nov 1997Time: 15:03:04Remote Name: internet1.ci.shreveport.la.us Comments In 1980 the Stanford Research Institute issued a report forthe Department of Justice entitled “The Design and Costingof 9-1-1 Systems. That report provided information which relatesto determining how many call takers are required in order toanswer a certain percentage of calls within …
Author Archives: nena-9-1-1
Rotating Shifts
[general/_private/general_ahdr.htm] Rotating Shifts From: Brad BartterDate: 09 Nov 1997Time: 16:30:55Remote Name: 3user364.theonramp.net Comments Our dispatch center is being forced into rotating shifts,basically against all of our wishes. We are looking forinformation from other centers who may have tried this and if so,what were the results in morale and turnover. What would bereally helpful is information …
Re: ECC Trunover
[general/_private/general_ahdr.htm] Re: ECC Trunover From: Willis CarterDate: 05 Nov 1997Time: 20:23:42Remote Name: ww-ta04.proxy.aol.com Comments Jim: We employee 28 Fire Communications Officers who serve asprimary call takers for our Parish 9-1-1 system. We receiveapproximately 250,000 9-1-1 calls per year. Our average employeeturnover rate over the past four years is approximately 13%. You may want to check …
ECC Trunover
[general/_private/general_ahdr.htm] ECC Trunover From: Jim McDonnell – Chesterfield 9-1-1Date: 05 Nov 1997Time: 06:42:55Remote Name: firewall.co.chesterfield.va.us Comments If anyone knows of studies that I can get copies of referenceto turnover in Emergency Communications Centers, would you pleaselet me know who I can get a copy from? We, here in ChesterfieldCounty, VA are having a problem with …
Re: Finding and Keeping Good Dispatchers
[general/_private/general_ahdr.htm] Re: Finding and Keeping Good Dispatchers From: CANDI BULLOCK, GALLATIN POLICE DEPARTMENTDate: 23 Oct 1997Time: 21:30:40Remote Name: host-32-96-74-54.bna.bellsouth.net Comments DOES YOUR AGENCY USE A COMMERCIAL TEST DESIGNED FORDISPATCHERS? IF SO, WOULD YOU E-MAIL THE NAME OF THE TEST AND THEPUBLISHER? WE ARE CURRENTLY REORGANIZING OUR TESTING PROCEEDUREAND ANY INFORMATION WOULD BE GREATLY APPRECIATED. THANKS …
Re: Distance Based Addressing
[general/_private/general_ahdr.htm] Re: Distance Based Addressing From: [email protected]Date: 23 Oct 1997Time: 17:40:46Remote Name: dial180.roadrunner.com Comments Santa Fe County has every address GPS located now. Withtechnology evolving, your mileage based addressing seems alittlel old fashioned and dated. Also, what is your group goingto do in the more distant future when the country goes metric.Give us new addresses …
Re: Addressing Problems
[general/_private/general_ahdr.htm] Re: Addressing Problems From: [email protected]Date: 23 Oct 1997Time: 17:30:39Remote Name: dial180.roadrunner.com Comments When readdressing occurs as here in Santa Fe County, it isonly by hook or crook. The 911 folks hardly thought it allthrough. We have the same mess your you cite. Some addresses werechanged, the post office misdelivers mail daily, and the UPS …
911 Disaster
[general/_private/general_ahdr.htm] 911 Disaster From: [email protected]Date: 23 Oct 1997Time: 17:05:03Remote Name: slip129-37-243-86.nm.us.ibm.net Comments Here in Santa Fe County we are being re-addressed. However,nothing is going smoothly and it is a disaster. Some places arerenumbered, others are not, mail is disrupted as well as FEDEXand UPS. This is happening where we already had very welldocumented and mapped …
Re: Dispatcher Schedules (12hr,10hr,8hr,24hr) andStatistics
[general/_private/general_ahdr.htm] Re: Dispatcher Schedules (12hr,10hr,8hr,24hr) and Statistics From: roger d. richardsonDate: 23 Oct 1997Time: 09:36:50Remote Name: semfw01.co.seminole.fl.us Comments It has been my experience that a happy employee is aproductive employee. shiff schedules that work for the employeeare not always the best for the employor. the best cost benifitis 8hr. shifts. [general/_private/general_aftr.htm]
Re: Joint Communications/Consolidated Dispatch
[general/_private/general_ahdr.htm] Re: Joint Communications/Consolidated Dispatch From: Jack Atkinson ([email protected])Date: 15 Oct 1997Time: 16:55:53Remote Name: ww-tb65.proxy.aol.com Comments Dispatch Bookstore (www.911dispatch.com) has a book called”Public Safety Agenies, Districts and Authorities”which should tell you just about everything you need to knowabout Joint Comm Centers. I know, I wrote it. E-Mail me is youhave any questions I may be …
Continue reading “Re: Joint Communications/Consolidated Dispatch”