When a PSAP receives an emergency call involving another jurisdiction, that emergency situation can require the contact information of a PSAP in another county or state. With the up-to-date contact information located in the NENA PSAP Registry, you will be able to effectively communicate and work with other PSAPs across the country to solve emergency situations!
In a time when accurate public safety information can shave off precious time from an emergency call situation, it is crucial that the information within the NENA PSAP Registry is current! By registering for a PSAP Registry user ID and password, and simply logging-on to the Registry, you can have access to other PSAP contact information in seconds!
The primary goal of the Registry is to ensure the accuracy, timeliness and efficiency of the information that is passed among PSAPs, private call centers and other stakeholders in emergency situations. Because of the sensitive nature of the contact information that will be contained within the NENA PSAP Registry, online access to the Registry is secure and password-protected.
Because of the importance of having accurate information within the NENA PSAP Registry, please periodically verify that your PSAP contact information is correctly reflected in the Registry. After your initial registration and verification is complete, you will be able to begin using the Registry immediately!
NENA plans to add Canadian PSAPs to the Registry.
STEPS FOR VERIFYING YOUR PSAP CONTACT INFORMATION:
NOTE: Only those users who have previously been assigned an ID and password can currently access the Registry. These users are typically Directors or lead Managers of PSAPs who have been previously contacted for PSAP Registry content data. NEW USERs can request to have an ID and Password assigned by sending an email to [email protected].
Upon clicking on the NENA PSAP Registry icon, you will be redirected to the Registry – please make sure you read through or print out the instructions below. YOU MUST HAVE AN ASSIGNED ID AND PASSWORD in order to access the Registry through the following instructions.
- Click on the “Enter the NENA PSAP Registry” icon
- Click on “Activate your NENA assigned account”
- Your PREASSIGNED username will end with _psap (underscore psap) This portion of the ID must be entered as part of the user name)
- Enter your username into the username box
- Your initial password will be your last name, and city that your PSAP resides in. For example, smithcolumbus
- Enter your password into the password box
- You will need to change your password to a more secure word. After you type your initial password into the appropriate box, check off the “new password” box
- You will then need to type your initial password and your new password
- Upon entering the Registry, click on the state in which the PSAP resides
- At this point, you will be able to select the county and specific PSAP
If you have any questions/concerns regarding the NENA PSAP Registry, or if the information for your respective PSAP is inaccurate, please contact [email protected].
NENA-Intrado Partnership Becomes Official
In March 2002, NENA and Intrado entered into a partnership to develop a national registry of U.S. Public Safety Answering Points (PSAPs). By entering into this relationship, both organizations are committed to improving the information exchange among the public safety community. The result of this relationship will be a central source of accurate, timely information that will better assist the PSAPs located across the country to respond to emergency situations.
The NENA PSAP Registry is another example of NENA’s commitment to being the “Voice of 9-1-1.” Ultimately, this program speaks to NENA and its membership’s abiding interest in ensuring that access to 9-1-1 information occurs the correct way.
The information available through the online Registry will not be available to just any organization – the information will only be available to those organizations in the emergency response and services field (unless specifically permitted by the members of the Registry). Every subscriber to the NENA PSAP Registry will be reviewed by NENA staff for authenticity and intended use of the data. To aid in the facilitation of the review process, NENA will be working with the public safety community and private call centers to develop private call center certification criteria.
PRODUCTS
In addition to the NENA PSAP Registry, other products will be developed through the partnership between NENA and Intrado that will target both the PSAP community, as well as commercial entities.
Due to the sensitive nature of distributing PSAP-specific information to the commercial vendor community, each PSAP will be able to state their level of interest in being contacted by individual vendors.
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Native, or “back-door” 9-1-1 numbers will not be released to outside parties without a rigorous screening process. Each member of the PSAP Registry can choose to not participate in the commercial products. |
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9-1-1 managers, by participating in the Registry, can designate how and under what circumstances they would like to be contacted. |
The products listed below will not be available all at once, but will be launched in phases as they are successfully developed. Specific product descriptions and availability are listed below.
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PRODUCT |
DESCRIPTION |
USER |
AVAILABILITY |
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National PSAP Registry |
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Version I: June 2002 |
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Commercial Vendor Mailing List |
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Will be announced |
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Commercial Call Center Contact List |
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Will be announced |
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Commercial Call Center Telephone Contact Transaction Subscription |
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Will be announced
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Geo-Spatial PSAP Lookup Transaction Subscription |
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Will be announced |
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Excludes commercial members
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Current Registry as it appears at that point in time
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Commercial members must agree to terms of use of the data
If you have additional questions regarding the NENA PSAP Registry, please contact NENA at 1-800-332-3911.