Take an Archived EDUCATIONline Course

 Educationline Course Descriptions

 Anybody Want My Job?

What are you as a director/manager/supervisor doing to train your replacement? If something were to happen to a key player in your management team, what would you do? Have you prepared others to be ready to move up and assume the responsibilities of leadership within your organization? Where are our next generations of leaders coming from and will they be ready? This 1 hour class asks those and other questions that we each, as public servants, should be asking ourselves.  

Back Ups & Contingency Planning

This seminar is dedicated to the practical steps necessary for developing an effective contingency plan. From power redundancy to disaster planning, this module will review the elements of a plan that every system manager should have. Dr. Bill Munn, ENP is the designer and instructor of this course. Dr. Munn is the Executive Director of the Tarrant County, Texas, 9-1-1 district. Dr. Munn has instructed thousands of 9-1-1 professionals on 9-1-1 operations issues during his career. 

The Employee Hiring and Interviewing Factor

An effective hiring and interviewing process is vital to developing an effective service team. Learn techniques that are proven methods that discern the troubled employee during the hiring process; learn the importance of matching expectations and understandings.

The instructor, Eric Parry, is the head of NENA’s Education Advisory Board and consultant for Criterion Consulting Services in Canada. He is also the author of NENA’s Managing the 9-1-1 Center book and a long-time NENA instructor.

HR Evaluations and Feedback

People. The human dynamic remains the single largest factor in the success of 9-1-1 today. Learn how to get the most out of your workforce by developing an effective HR plan. HR Evaluation and feedback loops are critical for developing an effective pubic safety team. Sharpen your focus on the subtle issues that matter most, the effectiveness of your staff.

The Instructor, Sue Pivetta, is the President of Professional Pride Training Company. She is the author of NENA’s 9-1-1 Puzzle: Putting the Pieces Together. Sue has worked as a Comm Center Supervisor, 9-1-1 College Instructor, and Comm Center consultant both nationally and internationally. She is an author and contributor to many industry magazines on topics of leadership. Sue is qualified as an expert witness on issues related to Comm Center training, hiring and operations. She brings humor, passion and energy to her presentations.

Introduction to GIS Implementation

GIS is coming to your county, if it is not already there. Learn key issues in GIS technology and capabilities 9-1-1 professionals must know. From mapping and addressing principles to CAD systems, this GIS seminar is a must for personnel directly involved in mapping applications in your center.

Robert White is an E9-1-1 Addressing Project Manager at Maine’s Office of GIS.

Legislation Review

Public Safety. It is an environment with many facets which include many employment laws and regulations. This course will review several acts that play a role in the 9-1-1 Center, including the Family Medical Leave Act, Americans with Disabilities Act, the Fair Labor Standards Act and more. In addition this course is a perfect opportunity for perspective ENP exam participants to gain valuable knowledge from the attorney instructing the course.

Liability and Legal Issues facing 9-1-1

Description coming soon.

Motivation and Morale

Having trouble getting the umphhhh back into your center? Learn what factors go into establishing a climate of morale for 9-1-1 professionals. Long-time NENA instructor and author of a NENA’s textbook The 9-1-1 Puzzle: Putting All the Pieces Together, Sue Pivetta has fashioned this insightful and helpful course to help you increase your workplace morale, and to build an environment that encourages peak performance. In today’s marketplace, morale and other non-cash factors are often the difference between failure and success.

Multiple System/CPE with CAD

Many communication managers ask for systems to interface when what they really want is integration. While many vendors offer integration when what they really deliver is interfacing. Knowing the facts about working with multi-applications in the PSAP could save you aggravation and money. 

Background:  Phil Rotheram, Positron Public Safety Systems, Director of Sales, has ten years of experience in the Public Safety industry, and over twenty years in computers and high-tech.  During this time, he has held various positions, ranging from Product Manager, to Director of Marketing for Positron Public Safety Systems Corp.   

He has played an influential roll helping to define NENA’s technical standards.  As an active member of the CPE Technical Committee, Chairperson – IWS Study Group, and finally part of the Technical Development Conference planning committee, Phil has participated in the effort to release various industry recommend standards, including leading the effort to produce the first recommend standard for Intelligent Workstations (IWS).

His current roles with NENA, are participating on the NENA Business Affiliate and Annual Conference Review committees.  In addition to the extensive travels for Positron, Phil is also a regular presenter for NENA at various Critical Issues Forums, and for APCO at their Symposiums. 

Currently based out of Sacramento, CA, Phil is very aware of most technical issues facing PSAP’s today.  With the added knowledge from a National perspective, he is always available for consultation.  He can be reached at (916) 772-4911 or [email protected].   

One-on-One Success – New Thought on Comm. Center Console Training

Have you wondered if your Comm Center training program could use a transformation? Come and explore some new thought, gain some realistic and easy to implement changes that will take your agency training to a higher level of learning and retention. Common adult learning theory can be used in our Comm Center training programs. In this presentation Sue will explore critical thinking training techniques and offer tips on methods and processes that create a solid new training agenda.

Sue Pivetta has a BA in Adult Learning and Communication from Antioch University. Sue began as a console one-on-one trainer before she became a college instructor for Renton Technical College 9-1-1 program. Sue worked with many professional teachers as President of the Teacher’s Federation for two terms. She takes learning theory into the Comm Center by integrating new thought into Console Training.

NENA PBX E9-1-1 Course

This course will cover E9-1-1 service capability for PBXs, including network and data interfaces and needs. Discussion of outboard equipment to support 9-1-1, as well as methods for newer PBXs that have 9-1-1 capability built in. Information on options available for PRI and direct CAMA trunking, and coverage of NENA recommendations for PBX E9-1-1 service standards.  

Privacy Issues in the 9-1-1 Center

Because of the nature of the 9-1-1 business, 9-1-1 centers are in almost constant receipt of information that is confidential in nature. What laws govern the receipt, use and storage of this information? When can medical information be made available to police and fire units? Can the public access confidential information through the Freedom of Information Act? How private are the e-mails and other messages generated on center computers? This timely Educationline course from NENA will provide you with the answers to these and other questions from the attorney presenting the session. 

9-1-1 Public Education Basics

Getting the public tuned into 9-1-1’s mission can have tremendous benefits for your 9-1-1 system. Learn in one hour what has worked, and what has not. Our instructors will then lead you through some effective methods of formulating a public education strategy and implementing your plan.

 Debi McGrath and Christy Williams will co-present this course. Debi is the Public Education Coordinator and Training Manager for a privately owned PSAP called Seaway Communications 9-1-1 in the Province of Ontario, Canada. Christy is the 9-1-1 Program Manager for North Central Texas Council of Government. She has worked on Public Education for 9-1-1 in Texas since its inception. Both instructors hold seats on the Education Advisory Board of NENA. 

Standard Operating Procedures in the 9-1-1 Center

The complexities involved with managing a 9-1-1 center require a solid resource for issues such as training, employee evaluation, and expected behavior. Correctly written and implemented SOP’s are this resource. As the foundation for all 9-1-1 center activities and employee functions, SOP’s must be current and sound. Based on the informative BPC SOP Track, this course will present an overview of issues to consider when developing SOP’s; from format to content. The exchange of ideas and experiences is encouraged so all participants can further their understanding of the need for SOP’s in the 9-1-1 center.  

SS7 & Application to E9-1-1 Service

Faster 9-1-1 call delivery.  What’s involved in converting to SS7 – what are the pluses…or the minuses?  This seminar will describe how SS7 can apply to E 9-1-1 service, how it works, and what is involved in converting to SS7.  Key technical issues for successful implementation and service will be covered.

The course is designed and instructed by Roger Hixson, NENA Technical Issues Director, who has been involved with NENA’s Technical Committee process since 1988, as a founding member of the Data Committee, as the Chair of the ALEC/Private Switch Committee, and now Vice Chair of the new NENA Wireless Committee. Roger also initiated Ameritech’sSS7 9-1-1 conversion project while he was employed there, and has been involved with SS7 application to wireless E9-1-1 service with Ameritech.  

The Bidding Process (RFP)

New to the procurement game? Want to try some new techniques for your next major purchase? Join NENA and this insightful look at successful procurement strategies. Learn what NENA experts do to make the procurement process successful. In an area where performance and expectation must meet, learn some proven techniques to make that process work to your advantage. Learn also about some future trends at NENA that will revolutionize your procurement efforts.