NENA Backgrounder

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What is NENA? 

We are NENA. We are more than 7,000 members and 46 chapters strong—a membership dedicated to saving lives. We work every day on a single, yet vital, mission: providing an effective and accessible 9-1-1 service for North America. In short, we are a membership dedicated to making 9-1-1 and emergency communications work better. We measure our success in the lives that are saved by 9-1-1 each day.

 
Serving as a link in the delivery of emergency services, 9-1-1 has—throughout its evolution—become recognized as an asset of the North American public. And the NENA organization has been connected to 9-1-1 every step of the way…
 
Years ago, the National Telecommunications Information Administration (NTIA) sponsored the first three national 9-1-1 meetings in an effort to create industry awareness of 9-1-1 and collect information on emergency systems already in use. In 1982, the National Emergency Number Association (NENA), a not-for-profit corporation, was founded as a result of these meetings and to further the goal of “One Nation—One Number.”
 
From assisting and promoting new system installations to educating managers on the latest technologies and business practices, NENA and its members have been intertwined with 9-1-1 during the growth and development of the 9-1-1 systems in North America. NENA is proud to share this heritage, and as an organization, we are uniquely positioned to take 9-1-1 to new heights and to meet new challenges.
 
In the 9-1-1 industry, NENA is widely recognized as the standard-setting organization, and its members are the experts in 9-1-1 telephony. The NENA membership—the breadth and depth of its knowledge and the quality of its leadership—has made 9-1-1 successful.
 
Together, NENA’s leadership team represents the diverse NENA membership, and collectively, the 9-1-1 industry. NENA is an organization dedicated to saving lives through the improvement of 9-1-1 services in North America, and beyond. We are dedicated to making a difference through our work and our collective 9-1-1 association—NENA.
  
NENA’s Mission

NENA’s Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA’s objectives.