Lending Library
How to Deal with Difficult People
3-volume video set 4 hrs. 38 min.
They’re the know-it-alls, the bullies, the snipers and the gripers. Some are “yes” people and others are just plain zeros. These aren’t made-up characters: They are people we work with, sell to, depend on and even live with.
This program takes a long, hard and often lighthearted look at what you can do to deal with the people who make your life miserable.
You’ll crawl inside their heads and look at their motives and their misplaced intentions. You’ll discover how to cope with them in an confident, competent and non-combative way. You’ll learn specific techniques to counter their attacks and cushion their impact. Best of all, you’ll learn what it takes to coexist with these difficult people and free yourself from their grip.
Difficult people are much more than mere nuisances. They can hurt productivity, dampen morale, sap your energy and even affect quality. You and your people owe it to yourselves to learn how to deal with them once and for all.
PROGRAM HIGHLIGHTS:
- The best comeback to a biting or sarcastic remark.
- 3 ways to get people to keep their word without brow-beating them.
- What to do when your “difficult” person is your boss.
- When to call in a third party to resolve a stalemate.
- The one mistake people make that’s guaranteed to escalate conflict.
- Whiners: how to set a time limit so their venting doesn’t turn into wallowing.