ODC

The 9-1-1 Center Operational Development Conference focuses on the “best practices” in 9-1-1 center operations and management. The ODC conference is for the busy 9-1-1 center manager, supervisor or decision-maker.  Attendees have the unique opportunity to learn from industry peers and help shape national policy and standards for 9-1-1 center operations.

Culminating the Work of the NENA 9-1-1 Center Operations Committee

No matter what role you play in the operation of 9-1-1, the primary objective is always the same: to make the 9-1-1 connection—the link through which information and communications flow. With the increasing pace of change increasing and limited resources, 9-1-1 professionals spend the majority of time working on the day-to-day tasks associated with 9-1-1. It is always difficult to find the time to step back and learn or to work on improving your 9-1-1 center operations.

That’s why NENA has created the 9-1-1 Center Operational Development Conference (ODC).  Designed for the busy 9-1-1 center manager, supervisor or decision-maker, this operations conference offers a unique opportunity not only to learn from your industry peers, but also to help shape national policy and standards for 9-1-1 operations.

The 9-1-1 Center Operations ODC is a combination of presentations and collaborative workshops to help NENA identify the best practices in the operation of 9-1-1 centers. You can help shape the future of 9-1-1 by sharing with others your experiences and best practices. Modeled after NENA’s highly successful Technical Development Conference (TDC), participants help drill out key 9-1-1 operations issues, with an eye towards the development of NENA best practices and/or operations standards for 9-1-1. NENA recognizes that best practices and standards cannot be fully developed from start to finish in a three-day conference, but what can be accomplished is to identify current best practices, characterize and prioritize areas in need of further development, and then begin to draft NENA 9-1-1 Operations Standards and recommendations.

If you have any questions on these or any other matters regarding the 9-1-1 Center Operational Development Conference (ODC), please contact Michelle Jones at NENA.