Feb 22 – 01:09 pm Chris Nussman Category: Expanding Your Horizons Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Do you believe that the only constant is change? That seems to be the way in public safety today. The term change management has been popping up almost as frequently as next generation over the …
Monthly Archives: February 2024
“In the Trenches” Approach to Public Education
Feb 26 – 01:35 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Sherry Decker, ENP Whether you are just starting out in 9-1-1 public education, or are a veteran in need of some fresh ideas, this is the course for you! You will learn from the ground up how …
Continue reading ““In the Trenches” Approach to Public Education”
PSAP Staffing Guidelines Report
Mar 9 – 08:01 pm John Ellison Document Information Full name: PSAP STAFFING GUIDELINES REPORT AS COMMISSIONED BY NENA SWAT OPERATIONS TEAM Document type: Informational Standard number: 54-501A Document description: L. Robert Kimball & Associates, Inc. and 9-1-1 SME Consulting have performed a PSAP Staffing Survey and Analysis Study for the National Emergency Number …
Intra-Agency Agreements
Jun 8 – 05:27 pm Delaine Arnold Document Information Full name: NENA Intra-Agency Agreements Model Recommendations Operations Information Document Document type: Informational Standard number: 53-506 Document description: This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated …
PSAP Disaster and Contingency Plans
Mar 3 – 08:41 am John Ellison Document Information Full name: Communications Center/PSAP Disaster and Contingency Plans Document type: Standard Standard number: 53-001 Document description: The purpose of the NENA Model Recommendation for Disaster and Contingency Plans is to provide general guidelines for circumstances that may adversely impact the Communications Center/PSAP personnel to receive, …
VoIP Funding & Regulatory Issues
Mar 5 – 11:31 pm John Ellison Document Information Full name: VoIP Funding and Regulatory Issues Operational Information Document Document type: Informational Standard number: 58-502 Document description: Included in this document is a broad planning methodology that PSAPs can use as a conceptual framework in developing their own strategic approaches to the potential financial …
The 9-1-1 Puzzle: Putting All the Pieces Together
Feb 27 – 03:52 pm Chris Nussman Category: Learning the Ropes Instructor(s): Craig Whittington, ENP Whether your community is in the early stages of implementing 9-1-1, or you are new to the PSAP, the telecommunications industry, or any level of government, this course will introduce you to the core elements of the 9-1-1 system and help …
Continue reading “The 9-1-1 Puzzle: Putting All the Pieces Together”
Preparation for PSAP Management
Feb 25 – 04:23 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Tonya Pearce, ENP As telecommunicators, we have all wondered if we have what it takes to make it in management. But what goes on beyond what we see on the PSAP floor? It is a common misconception that in order to be …
NG9-1-1 Project: Strategic Planning
Periodic conference calls among NENA staff, Technical Committee leaders, and Operations Committee leaders are taking place to identify needed development activities around NG9-1-1(?). An example result is the initiation of work on recommended roles and responsibilities for various functions in NG9-1-1, and the formal beginning of the joint Tech-Ops NG9-1-1 Data working group. As part …
Minimum Response To Wireless 9-1-1 Calls
Mar 3 – 09:08 am John Ellison Document Information Full name: Guidelines For Minimum Response To Wireless 9-1-1 Call Document type: Standard Standard number: 56-001 Document description: This document has been developed to serve as a model standard operating procedure for those Public Safety Answering Points (PSAPs) that receive wireless 9-1-1 calls. To facilitate …