Feb 26 – 01:38 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP Instructor(s): Nancy Banks, ENP Instructor(s): Toni Dunne, ENP Offered: 05.18.11 – Virginia NENA Conference – Virginia Beach, VA Are you looking for information on how to reach adult learners? Are you in need of fresh strategies to …
Monthly Archives: February 2024
Customer Service for 9-1-1 Professionals
Jan 20 – 12:08 pm Chris Nussman Category: Expanding Your Horizons Instructor(s): Tonya Pearce, ENP Offered: 07.19.11 – Bowie, MD Offered: 07.20.11 – Easton, MD In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 …
2007 NG Partner Program Summaries
NENA NG Partner Program 2007 Report 2007 has been another successful year for NENA’s NG Partner Program. This year’s report includes a status of NG9-1-1(?) activities being worked on by many standards development organizations, including NENA. The “Summary of NG9-1-1 Development and NG Partner Program Results for 2007” covers the following topics: Next Generation Opportunities …
2011-12 Executive Board Elections
Voting for NENA’s 2011-2012 Executive Board is now open! Eligible voters should have received an email with instructions to cast his or her electronic ballot on Friday, April 29. If you have not received a ballot and believe you are eligible to vote, contact Bri Robinson. This election is for the following position: Second …
Government Education
Feb 26 – 01:25 pm Chris Nussman Category: Getting the Word Out Instructor(s): Christy Williams, ENP New and emerging technologies are reshaping emergency communications in ways we could not have predicted even just a few years ago. Wireless, VoIP, and Next Generation 9-1-1(?) have brought new technical, operational, and educational challenges to the industry …
Communications Center Staffing Workshop
Feb 22 – 01:39 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Jim Lake, ENP Offered: 05.02.11 – North Carolina Offered: 06.23.11 – NENA 2011 – Minneapolis, MN Determining appropriate staffing levels for a PSAP can be difficult. Even more challenging than that can be the task of justifying your findings before …
TTY/TDD Communications SOP
Mar 3 – 05:15 pm John Ellison Document Information Full name: TTY/TDD Communications Standard Operating Procedure Model Recommendation Document type: Standard Standard number: 56-004 Document description: This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs). To provide uniformity and consistency …
Understanding GIS for the PSAP
Feb 27 – 04:00 pm Chris Nussman Category: Learning the Ropes Instructor(s): Marc Berryman, ENP Instructor(s): Bob White GIS (Geographic Information Systems) plays a major role in todays PSAP and will become increasingly important as we move towards a Next Generation 9-1-1(?) system. This course will demonstrate, in easy-to-understand language, what GIS is and …
Virtual PSAP Management
Jun 8 – 05:39 pm Delaine Arnold Document Information Full name: NENA Virtual PSAP Management Operations Information Document Document type: Informational Standard number: 53-507 Document description: This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9-1-1(?) systems …
NG Partner Program 9-1-1 Funding Report
9-1-1 Funding – Now and Future In the past 15 years, advancements in modern communications technology have created the need for a more advanced system to access emergency care. While the existing 9-1-1 system has been successful for more than 30 years, it has been stretched to its limit as technology advances. New wireless and …