Mar 3 – 08:16 am John Ellison Document Information Full name: Managers Guide to the ADA Title II: Direct Access Document type: Standard Standard number: 52-002 Document description: The Managers Guide to the ADA: Title II, Direct Access standard is a tool designed to assist managers in bringing PSAPs into compliance with the ADA. …
Monthly Archives: February 2024
Notification of ERDB & VPC Operators of ESN Changes
Mar 5 – 10:40 pm John Ellison Document Information Full name: Procedures for Notification of ERDB and VPC Operators of ESN Changes by 9-1-1 Administrator Document type: Informational Standard number: 57-503 Document description: This document was developed as a recommendation for distribution of ESN changes and additions initiated by 9-1-1 Administrators to ERDB, VPC …
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GIS & NG9-1-1 for the PSAP
Feb 22 – 01:03 pm Chris Nussman Category: The Future is HERE! Instructor(s): Marc Berryman, ENP Offered: 06.19.11 – NENA 2011 – Minneapolis, MN Geographic Information Systems (GIS) is a critical component of Next Generation 9-1-1(?). Even if you are not planning to implement NG9-1-1(?) in the near future, it is important to realize …
Grant Management for PSAPs
Feb 27 – 11:32 am Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Donna Brown, ENP Instructor(s): L.V. “Pokey” Harris Instructor(s): Dorothy Spears-Dean With budgets strained to the breaking point, grants have become a critical source of funding for 9-1-1 centers. Awards for improving homeland security, building next generation capable infrastructure, and upgrading …
Replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities
Mar 3 – 09:25 pm John Ellison Document Information Full name: 58-001 replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities Document type: Standard Standard number: 58-001 Document description: 58-001 – replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities Committee Information Committee Name(s): Operations – VoIP Committee type: …
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Expanding Your Horizons
Anyone who works in a 9-1-1 center knows that each day brings new challenges. From handling types of calls that require a specific knowledge base, to dealing with coworkers, to building skill sets and working towards career advancement, all team members in the PSAP have a lot on their plates. The Expanding Your Horizons course …
Hearing Standards for Telecommunicators
Mar 3 – 09:02 am John Ellison Document Information Full name: Hearing Standards for Public Safety Telecommunicators Document type: Standard Standard number: 54-002 Document description: This Hearing Standards for Public Safety Telecommunicators standards document is a tool for PSAP managers to use in the development of minimum hearing standards for public safety telecommunicators. It …
Evacuation Checklist
Mar 12 – 01:30 pm Delaine Arnold Document Information Full name: Evacuation Checklist Document type: Forms-Miscellaneous Standard number: 53-001A Document description: Sample “Evacuation Checklist” for use in disaster recovery planning. Committee Information Committee Name(s): Operations – Contingency Planning Committee type: Operational Document Dates Created: 06/07/2005 Attachment Size Evacuation Checklist.doc 25 KB
SOP SOS
Jan 20 – 12:09 pm Chris Nussman Category: Keeping Your PSAP Finely Tuned Instructor(s): Louisa King, ENP Instructor(s): Allyson Burrell, ENP Offered: 06.18.11 – NENA 2011 – Minneapolis, MN Where do you start when it comes to developing a procedure manual? Should you develop a policy, procedure, or guideline manual? What is the …
Emergency Call Processing Protocol
Mar 3 – 05:26 pm John Ellison Document Information Full name: Emergency Call Processing Protocol Standard Document type: Standard Standard number: 56-006 Document description: This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios. …